Return Policy

Last Updated: May 26, 2026

At Shop X, your satisfaction is our top priority. If you’re not completely happy with your purchase, we offer an easy and hassle-free return process. This Return Policy outlines everything you need to know about returning tech products and gadgets to us.

Our Promise

We stand behind the quality of every smartphone, laptop, tablet, earbud, smartwatch, and air conditioner we sell. That’s why we offer a 7-day return policy on most items, giving you peace of mind with every purchase. No lengthy forms, no complicated processes — just simple, fair returns.

Return Eligibility

To be eligible for a return, your product must meet the following criteria:

• Return request raised within 7 days of delivery
• Product in unused and original condition
• Original packaging, manufacturer seal, accessories, manuals, charger, and warranty card intact
• IMEI / serial number matches the original shipment
• Proof of purchase (order number) available

Items Eligible for Return

Returnable Items:

• Smartphones (sealed, unactivated)
• Laptops & tablets (factory sealed)
• Wireless earbuds & headphones (sealed, unused)
• Smart watches & fitness bands (sealed)
• Air conditioners (uninstalled, unused)
• Mobile accessories (cases, chargers, cables — unused)

Non-Returnable Items:

For hygiene, safety, and warranty reasons, the following items cannot be returned once opened, activated, or used:

• Smartphones with broken seal or activated SIM
• Laptops & tablets that have been powered on, registered, or had software installed
• Used earbuds, headphones, or earphones (hygiene reasons)
• Installed air conditioners or appliances (manufacturer policy)
• Items marked “Final Sale” or “Non-Returnable” on the product page
• Products damaged due to customer misuse, accidental damage, or unauthorized repair
• Software licenses, prepaid recharges, or digital activation codes
• Free gifts or promotional items received with the order

How to Initiate a Return

Returning a product is simple. Just follow these steps:

Step 1: Contact Us

Reach out within 7 days of delivery through any of these channels:

• Email: support@shopx.biographyinfo.in
• WhatsApp: +91 85229 8228 — message us with your order details
• Contact Form: Visit our Contact Us page

Step 2: Provide Return Details

Please include:

• Order number (e.g., #SHOP12345)
• Product name, model, and IMEI/serial number
• Reason for return (defective, wrong product, change of mind, etc.)
• Photos / unboxing video of the product (if damaged or defective)
• Your contact number and pickup address

Step 3: Return Approval

Our team will review your request within 24 hours and confirm the return via email/WhatsApp. You’ll receive:

• Return approval confirmation
• Return Merchandise Authorization (RMA) number
• Pickup schedule details

Step 4: Schedule Pickup

We arrange reverse pickup through our courier partners. The pickup is usually scheduled within 2-3 business days of approval. On the pickup day:

• Ensure the product is properly packed in original box
• Include all accessories, charger, cable, warranty card, and free gifts
• Hand over the package to the courier agent
• Collect the pickup receipt with tracking ID

Step 5: Quality Check

Once we receive the product, our quality team inspects it to ensure:

• Product matches the original shipment (IMEI/serial verified)
• Condition is unused and intact
• All items are included
• No damage due to customer misuse

Quality check typically takes 2-3 business days.

Step 6: Refund Processing

After successful quality check, your refund is processed within 5-7 working days.

Refund Process

Since Shop X operates on Cash on Delivery, refunds are processed through alternative methods:

Refund Methods:

• Bank Transfer (NEFT/IMPS): Direct transfer to your bank account
• UPI Transfer: Quick refund to your UPI ID (Paytm, PhonePe, Google Pay)
• Store Credit: Credit your Shop X account for future purchases (optional, with 5% bonus)

Information Required for Refund:

• Account holder name
• Bank name and branch
• Account number
• IFSC code
• OR UPI ID (Paytm, PhonePe, Google Pay, etc.)

Refund Timeline:

Note: Timelines may vary based on location and courier services. Remote areas may take slightly longer.

Damaged or Defective Products

If you receive a damaged, defective, or incorrect product, we take full responsibility. Please:

1. Contact us within 48 hours of delivery
2. Share clear photos/video of the damaged product and packaging
3. Provide order number and product details (with IMEI/serial)
4. We will arrange immediate replacement or full refund

For damaged or defective items, you get:

• Full refund (including shipping charges)
• Free replacement (subject to availability)
• Priority pickup arrangement
• No questions asked

Wrong Product Delivered

If you received a different product than what you ordered:

• Contact us within 48 hours
• Do not open or use the wrong product
• We will arrange pickup of the wrong item
• Correct product will be dispatched at no extra cost
• No charges for return shipping

Manufacturer Warranty

All branded products sold by Shop X come with their respective manufacturer warranty (Apple, Samsung, OnePlus, HP, Lenovo, boAt, LG, Hitachi, etc.). For warranty-related issues that arise after the 7-day return window:

• Please contact the respective brand’s authorized service center using the warranty card included
• Shop X will assist you in coordinating with the brand if needed — write to us at support@shopx.biographyinfo.in
• Keep your invoice/order confirmation safe — it serves as proof of purchase

Return Shipping Charges

Free Return Pickup:

We offer FREE return pickup in the following cases:

• Damaged or defective products
• Wrong product delivered
• Product significantly different from description
• Quality issues reported within 7 days

Paid Return:

In the following cases, return shipping charges may apply:

• Change of mind returns (₹100-200 per order, depending on product weight)
• Color or variant preference changes
• Multiple returns on the same order

Order Cancellation

Before Shipping:

• Cancel your order anytime before it is shipped
• No charges, no hassle
• Simply contact us on WhatsApp or email

Delivery Refusal:

You can refuse to accept delivery when the courier arrives:

• No charges for refusal
• No payment required (COD)
• Product returns to us automatically
• However, repeated refusals may block your future orders

Important Points to Remember

• Always record an unboxing video — it helps in case of issues
• Keep all original packaging, warranty card, and accessories until you are satisfied with the product
• Initiate returns within 7 days — no extensions possible
• Note the IMEI/serial number from the box
• Keep communication through official channels (email/WhatsApp)
• Provide accurate bank/UPI details for quick refunds

Need Help with Returns?

Our customer support team is here to assist you:

Email: support@shopx.biographyinfo.in
WhatsApp: +91 85229 8228 (Mon-Sat, 10 AM – 7 PM IST)
Landline: +91 22 2634 5372
Response Time: Within 24 hours (business days)

Registered Address:
Shop X
Acme Indl Park 6, I.B. Patel Rd.,
Goregaon (East), Mumbai,
Maharashtra – 400063, India

Thank you for shopping with Shop X. We appreciate your trust and look forward to serving you better.

— The Shop X Team