Return Policy

Last Updated: April 19, 2026

At Shop X, your satisfaction is our top priority. If you’re not completely happy with your purchase, we offer an easy and hassle-free return process. This Return Policy outlines everything you need to know about returning products to us.

🎯 Our Promise

We stand behind the quality of our products. That’s why we offer a 7-day return policy on most items, giving you peace of mind with every purchase. No lengthy forms, no complicated processes — just simple, fair returns.

Return Eligibility

To be eligible for a return, your product must meet the following criteria:

• ✅ Return request raised within 7 days of delivery
• ✅ Product in unused and original condition
• ✅ Original packaging, tags, and labels intact
• ✅ All accessories, manuals, and free gifts included
• ✅ Proof of purchase (order number) available

Items Eligible for Return

✅ Returnable Items:

• Clothing (unworn, with tags attached)
• Unopened skincare products
• Sealed cosmetic items
• Fashion accessories (unused)
• Hair care products (sealed)
• Beauty tools (unused)

❌ Non-Returnable Items:

For hygiene and safety reasons, the following items cannot be returned once opened or used:

• ❌ Used lipsticks, lip glosses, or lip balms
• ❌ Opened foundation, concealers, or liquid makeup
• ❌ Used mascara, eyeliners, or eyeshadows
• ❌ Innerwear, lingerie, and swimwear
• ❌ Jewelry items like earrings (once worn)
• ❌ Items marked as “Final Sale” or “Non-Returnable”
• ❌ Customized or personalized products
• ❌ Gift cards or coupons
• ❌ Products damaged due to customer misuse

How to Initiate a Return

Returning a product is simple. Just follow these steps:

Step 1: Contact Us

Reach out within 7 days of delivery through any of these channels:

• Email: support@bmwvin-decoder.com
• WhatsApp: Message us with your order details
• Contact Form: Visit our Contact Us page

Step 2: Provide Return Details

Please include:

• Order number (e.g., #SHOP12345)
• Product name and quantity
• Reason for return
• Photos of the product (if damaged or defective)
• Your contact number and address

Step 3: Return Approval

Our team will review your request within 24 hours and confirm the return via email/WhatsApp. You’ll receive:

• Return approval confirmation
• Return Merchandise Authorization (RMA) number
• Pickup schedule details

Step 4: Schedule Pickup

We arrange reverse pickup through our courier partners. The pickup is usually scheduled within 2-3 business days of approval. On the pickup day:

• Ensure the product is properly packed
• Include all original items (accessories, tags, packaging)
• Hand over the package to the courier agent
• Collect the pickup receipt

Step 5: Quality Check

Once we receive the product, our quality team inspects it to ensure:

• Product matches the original shipment
• Condition is unused and intact
• All items are included
• No damage due to misuse

Quality check typically takes 2-3 business days.

Step 6: Refund Processing

After successful quality check, your refund is processed within 5-7 working days.

Refund Process

Since Shop X operates on Cash on Delivery, refunds are processed through alternative methods:

Refund Methods:

• Bank Transfer (NEFT/IMPS): Direct transfer to your bank account
• UPI Transfer: Quick refund to your UPI ID (Paytm, PhonePe, Google Pay)
• Store Credit: Credit your Shop X account for future purchases (optional, with 5% bonus)

Information Required for Refund:

• Account holder name
• Bank name and branch
• Account number
• IFSC code
• OR UPI ID (Paytm, PhonePe, Google Pay, etc.)

Refund Timeline:

Note: Timelines may vary based on location and courier services. Rural areas may take slightly longer.

Damaged or Defective Products

If you receive a damaged, defective, or incorrect product, we take full responsibility. Please:

1. Contact us within 48 hours of delivery
2. Share clear photos/video of the damaged product and packaging
3. Provide order number and product details
4. We’ll arrange immediate replacement or full refund

For damaged items:

• ✅ Full refund (including shipping charges)
• ✅ Free replacement (subject to availability)
• ✅ Priority pickup arrangement
• ✅ No questions asked

Wrong Product Delivered

If you received a different product than what you ordered:

• Contact us within 48 hours
• Don’t open or use the wrong product
• We’ll arrange pickup of the wrong item
• Correct product will be dispatched at no extra cost
• No charges for return shipping

Exchange Policy

Want a different size or color instead of a refund? We offer exchanges on eligible products:

• Size exchange: Available for clothing
• Color exchange: Available if alternative colors are in stock
• Product exchange: Not available (please return and place new order)

Exchange Process:

1. Contact us with exchange request
2. We arrange pickup of original item
3. After receiving, we dispatch the exchanged item
4. No extra charges for first exchange
5. Second exchange on same product may attract shipping fees

Return Shipping Charges

Free Return Pickup:

We offer FREE return pickup in the following cases:

• Damaged or defective products
• Wrong product delivered
• Product significantly different from description
• Quality issues reported within 7 days

Paid Return:

In the following cases, return shipping charges may apply:

• Change of mind returns (₹50-100 per order)
• Size issue (measurements available on product page)
• Color preference changes
• Multiple returns on same order

Refund Deductions

In certain cases, the refund amount may be adjusted:

• Original Shipping Charges: Non-refundable (if you paid shipping)
• Return Shipping Charges: Deducted from refund (if applicable)
• COD Convenience Fee: Non-refundable (if applicable)
• Damaged Returns: May attract deduction if damage is due to customer mishandling

Cancellation vs. Return

Order Cancellation (Before Shipping):

• Cancel your order anytime before it’s shipped
• No charges, no hassle
• Full refund if any advance payment made
• Simply contact us on WhatsApp or email

Delivery Refusal:

You can refuse to accept delivery when the courier arrives:

• No charges for refusal
• No payment required
• Product returns to us
• However, repeated refusals may block your future orders

Important Points to Remember

• 📸 Take a photo/video while unboxing your order (helps in case of issues)
• 📋 Keep all original packaging until you’re satisfied with the product
• ⏰ Initiate returns within 7 days — no extensions possible
• ✅ Ensure products are clean and in original condition
• 📞 Keep communication through official channels (email/WhatsApp)
• 💳 Provide accurate bank details for quick refunds

Special Cases

Bulk Orders:

Return policy for bulk or corporate orders is customized. Please contact our team before placing large orders to discuss specific return terms.

Sale/Discounted Items:

Products purchased on sale (over 50% discount) may have restricted return options. This will be clearly mentioned on the product page.

International Orders:

Currently, we deliver only within India. International returns are not applicable at this time.

Frequently Asked Questions

Can I return a product after 7 days?

Unfortunately, no. We strictly follow the 7-day return window to ensure fair policy for all customers.

How do I pack the product for return?

Use the original packaging if available. If not, use a sturdy box. Ensure the product is secure and labeled clearly. Our courier partner will provide return shipping labels.

What if the courier doesn’t come for pickup?

Sometimes pickup attempts may fail due to unavailability. Contact us immediately, and we’ll reschedule within 24 hours.

Can I return one item from a multi-item order?

Yes! You can return individual items from a multi-item order. Refund will be calculated for only the returned items.

How will I know my return is approved?

You’ll receive email and WhatsApp updates at every stage — approval, pickup, quality check, and refund.

Can I get a refund instead of exchange?

Absolutely! You can choose either a refund or an exchange. Simply mention your preference while initiating the return.

Are digital products returnable?

We currently don’t sell digital products. All our offerings are physical goods.

Our Commitment to Fair Returns

We believe in fair and transparent return practices. We promise:

• ✅ No hidden conditions or tricky fine print
• ✅ Quick response within 24 hours
• ✅ Respect for your time and money
• ✅ Honest product descriptions to minimize returns
• ✅ Continuous improvement based on customer feedback

Need Help with Returns?

Our customer support team is here to assist you:

📧 Email: support@bmwvin-decoder.com

💬 WhatsApp: Available Mon-Sat, 10 AM – 7 PM IST

⏰ Response Time: Within 24 hours (business days)

🌐 Website: https://shopx.biographyinfo.in/

Thank you for shopping with Shop X. We appreciate your trust and look forward to serving you better.

— The Shop X Team