We would love to hear from you!
Got a question about smartphones, laptops, or gadgets? Need help with your order? Or just want to say hello? We are here to help — and we promise to respond quickly because your time matters to us.
Get in Touch
At Shop X, customer support is not just a department — it is our commitment. Whether you are a new visitor or a loyal customer, every query is important to us. Reach out through any of the channels below, and we will get back to you as soon as possible.
Email Us
For general inquiries, order support, product questions, or partnership opportunities, email is the best way to reach us with detailed messages.
Email Address: support@shopx.biographyinfo.in
Response Time: We respond to all emails within 24 hours during business days. For urgent queries, please use WhatsApp for faster assistance.
When to Email Us:
- Questions about specific smartphones or gadgets
- Order tracking and delivery updates
- Return and refund requests
- Technical specifications queries
- Bulk order queries
WhatsApp Support
Need quick help? Our WhatsApp support is the fastest way to get answers. Perfect for real-time conversations, product recommendations, and immediate order assistance.
Phone: +91 85229 8228
Response Time: Usually within 1 hour during business hours
Languages: Hindi & English — whatever you are comfortable with!
Best for:
- Quick product questions
- Real-time order tracking
- Product recommendations based on your budget
- Instant help with checkout issues
Visit Our Website
Explore our complete collection of smartphones, laptops, tablets, earbuds, smart watches, and air conditioners from top brands.
Website: https://shopx.biographyinfo.in/
Visit Us / Registered Office
Shop X
Acme Indl Park 6, I.B. Patel Rd.,
Goregaon (East), Mumbai,
Maharashtra – 400063, India
Landline: +91 22 2634 5372
Note: Walk-in visits are by prior appointment only. Please email or WhatsApp us first to schedule a visit.
Business Hours
Our customer support team is available:
- Monday – Saturday: 10:00 AM to 7:00 PM IST
- Sunday: Closed (emails and WhatsApp responded to on Monday)
Note: During festival seasons, response times may be slightly longer, but we will do our best to help you promptly.
Send Us a Message
Prefer to reach out directly from this page? Fill out the form below, and we will get back to you as soon as possible. All fields marked with * are required.
Your privacy matters to us. The information you share will be used only to respond to your inquiry and will not be shared with third parties. Read our Privacy Policy for more details.
Quick Answers
Before reaching out, check if your question is already answered below:
How does Cash on Delivery work at Shop X?
It is simple! Place your order online, wait for it to arrive at your doorstep, check the product, and then pay the delivery person in cash. No advance payment is needed. This is our way of ensuring you have zero risk while shopping with us.
How long does delivery take?
Most orders are delivered within 3-5 working days across India. You will receive tracking details via email and WhatsApp once your order is dispatched.
Can I return a product?
Yes! We offer a 7-day return policy. If you are not satisfied with your purchase, contact us within 7 days of delivery, and we will arrange a pickup. Refunds are processed via bank transfer within 5-7 working days.
Are these products genuine?
Absolutely. We source all our products from authorized distributors. Every smartphone, laptop, and gadget comes with proper warranty support from the respective brand.
Do you ship to my city?
We deliver to all major cities and most towns across India. During checkout, you can enter your pincode to confirm delivery availability. If you are unsure, drop us a WhatsApp message, and we will confirm right away.
How can I track my order?
Once your order ships, you will receive an email with tracking details. You can also reach out to us on WhatsApp with your order number, and we will share real-time updates.
Our Commitment to You
When you contact Shop X, we promise:
- Genuine Responses: Real humans, not automated bots
- Honest Answers: If we do not know something, we will tell you and find out
- Quick Resolution: We aim to resolve issues in the first contact whenever possible
- Respectful Service: Every customer is valuable, every query deserves attention
Thank You!
Thank you for choosing Shop X. Whether you are reaching out with a question, feedback, or a simple hello, we genuinely appreciate you taking the time to connect with us.
Your support helps us grow, improve, and serve you better every single day. We look forward to hearing from you!
— The Shop X Team
