Terms of Service

Last Updated: April 19, 2026

Welcome to Shop X! These Terms of Service (“Terms”) govern your use of our website https://shopx.biographyinfo.in/ and the services we provide.

By accessing or using Shop X, you agree to be bound by these Terms. Please read them carefully. If you do not agree, please do not use our services.

1. About Shop X

Shop X is an online ecommerce platform based in India, offering fashion and beauty products to customers across the country. We operate on a Cash on Delivery (COD) model, ensuring risk-free shopping for our customers.

2. Eligibility

To use our services, you must:

Be at least 18 years old, or use the service under parental supervision
Provide accurate and complete information during registration and checkout
Have the legal capacity to enter into binding contracts
Be located within India (our current service area)
Not be prohibited from receiving our services under Indian laws

3. Account Registration

You may browse our website without creating an account. However, to place orders and track them, you may need to provide the following:

Valid email address
Working phone number
Complete delivery address
Full name matching your ID

You are responsible for:

Maintaining the accuracy of your information
Keeping your account credentials secure
All activities that occur under your account
Notifying us immediately of any unauthorized access

4. Products and Services

We strive to provide accurate product descriptions, images, and pricing. However:

Product colors may vary slightly due to screen settings
Availability is subject to stock and may change without notice
We reserve the right to limit quantities per customer
Prices are subject to change, but orders already placed will be honored at the original price
Product descriptions are for general information; actual items may have slight variations

5. Orders and Payment

Payment Method:

Shop X currently accepts only Cash on Delivery (COD) as the payment method. You pay the delivery person in cash when your order arrives at your doorstep.

Order Process:

Browse products and add items to your cart
Proceed to checkout and provide delivery details
Select Cash on Delivery as payment method
Review your order and place it
Receive order confirmation via email and/or SMS
Our team may call to verify your order (especially for first-time customers)
Your order is processed and dispatched
Pay in cash upon delivery

Order Acceptance:

All orders are subject to acceptance by Shop X. We reserve the right to:

Refuse or cancel orders at our discretion
Limit or cancel quantities available for purchase
Verify orders before processing (especially high-value or suspicious orders)
Cancel orders due to pricing errors, product unavailability, or suspected fraud

Order Verification:

For security and to prevent fake orders, we may:

Call to verify your order details
Request OTP confirmation on high-value orders
Require a valid photo ID for delivery of premium products

6. Shipping and Delivery

Delivery Time: 3-5 working days across most Indian pincodes
Free Shipping: On orders above ₹499
Shipping Charges: Applicable on orders below ₹499 (displayed at checkout)
Delivery Partners: Trusted courier services like Delhivery, ShipRocket, etc.
Tracking: Tracking details shared via email/SMS once dispatched

Note: Delivery times may vary due to location, weather, festivals, or unforeseen circumstances. We are not liable for delays caused by courier services or external factors.

7. Order Cancellation

Customer Cancellation:

You can cancel your order before it is shipped — no charges apply
Once shipped, the order cannot be cancelled online
However, you can refuse delivery when the courier arrives (no charges for refusal before delivery)

Shop X Cancellation:

We reserve the right to cancel orders in cases of:

Product unavailability
Pricing or description errors
Suspected fraudulent activity
Invalid or incorrect delivery addresses
Unreachable customer during verification calls
Multiple order refusals by the same customer

Repeat Cancellations:

Customers who repeatedly cancel or refuse COD orders without genuine reason may be blocked from placing future orders.

8. Returns and Refunds

We offer a 7-day return policy for eligible products. Please read our detailed Return Policy for complete information.

Key points:

Return request must be raised within 7 days of delivery
Products must be unused and in original packaging
Some items (like lipsticks opened, innerwear, cosmetics used) are non-returnable for hygiene reasons
Refunds are processed via bank transfer within 5-7 working days after product pickup
Shipping charges are non-refundable

9. Pricing and Promotions

All prices are in Indian Rupees (₹) inclusive of GST where applicable
We reserve the right to change prices without prior notice
Discounts and promotional offers are subject to terms and availability
Coupon codes have specific usage limits and expiry dates
Only one coupon code can be used per order (unless specified otherwise)
We reserve the right to cancel orders with incorrectly applied discounts

10. Intellectual Property

All content on Shop X, including but not limited to:

Text, images, logos, graphics
Product descriptions and reviews
Website design and layout
Videos and audio content
Software and code

are the property of Shop X or our content providers and are protected by Indian and international intellectual property laws. You may not copy, reproduce, distribute, or create derivative works without our written permission.

11. User Conduct

When using Shop X, you agree not to:

Provide false or misleading information
Engage in fraudulent activities or chargebacks
Attempt to access unauthorized areas of the website
Use automated tools (bots) to scrape our content
Post inappropriate, offensive, or illegal content
Harass, abuse, or harm other users or our team
Violate any applicable laws or regulations
Impersonate others or create fake accounts
Use our services for any commercial purpose without permission

12. Reviews and User Content

If you post reviews, comments, or any content on our website:

You grant us a non-exclusive, royalty-free license to use, modify, and display it
You confirm the content is your original work or you have permission to use it
Content must not be offensive, illegal, or infringe on others’ rights
We reserve the right to moderate, edit, or remove content at our discretion
We are not responsible for user-generated content

13. Third-Party Links and Services

Our website may contain links to third-party websites or services. We are not responsible for:

Content or practices of external sites
Availability or accuracy of third-party services
Any loss or damage arising from use of third-party services

Links to external sites do not imply endorsement by Shop X.

14. Advertising

Shop X may display advertisements from third parties, including Google AdSense. By using our website, you acknowledge that:

Ads may be personalized based on your browsing behavior
We are not responsible for the content or accuracy of advertisements
Clicking ads takes you to external websites with their own terms
You can manage ad preferences in your browser or Google Ad Settings

15. Disclaimer of Warranties

Shop X is provided “as is” and “as available” without warranties of any kind, either express or implied. We do not warrant that:

Our website will be uninterrupted or error-free
Defects will be corrected immediately
Our website is free of viruses or harmful components
Results obtained from using our service will meet your requirements

16. Limitation of Liability

To the maximum extent permitted by law, Shop X shall not be liable for:

Indirect, incidental, special, or consequential damages
Loss of profits, revenue, or data
Damages exceeding the amount paid for the specific product causing the claim
Issues arising from misuse of products
Delays or failures beyond our reasonable control

17. Indemnification

You agree to indemnify and hold Shop X, its team, affiliates, and partners harmless from any claims, damages, or expenses arising from:

Your violation of these Terms
Your misuse of our services
Your violation of any laws or third-party rights
Any content you post or share on our platform

18. Termination

We reserve the right to:

Suspend or terminate your access to our services at any time
Remove content or cancel orders without notice
Block users who violate these Terms
Discontinue any service or feature without notice

You may stop using our services at any time by discontinuing access to the website.

19. Governing Law and Jurisdiction

These Terms are governed by the laws of India. Any disputes arising from these Terms or the use of Shop X shall be subject to the exclusive jurisdiction of the courts in India.

20. Dispute Resolution

In case of any dispute, we encourage the following process:

Contact Us First: Email support@bmwvin-decoder.com to resolve informally
Mediation: If unresolved, both parties agree to attempt mediation
Legal Action: As a last resort, disputes may be taken to Indian courts

21. Changes to Terms

We may update these Terms periodically to reflect changes in our services or legal requirements. When we make significant changes:

The “Last Updated” date will be revised
Major changes will be communicated via email
Continued use of our services indicates acceptance of new terms

22. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue in full force and effect.

23. Entire Agreement

These Terms, along with our Privacy Policy and any other policies referenced, constitute the entire agreement between you and Shop X regarding the use of our services.

24. Contact Information

For questions about these Terms, please reach out:

Email: support@bmwvin-decoder.com

Website: https://shopx.biographyinfo.in/

Thank you for choosing Shop X. We’re committed to providing you with a safe, reliable, and enjoyable shopping experience.

— The Shop X Team