Shipping Information

Last Updated: April 19, 2026

At Shop X, we’re committed to delivering your favorite fashion and beauty products right to your doorstep — safely, quickly, and reliably. This Shipping Information page provides complete details about our delivery process.

🚚 Our Shipping Promise

• ✅ Pan-India Delivery – Serving customers across India
• ✅ Free Shipping on orders above ₹499
• ✅ Cash on Delivery available on all orders
• ✅ Fast Delivery – 3-5 working days for most pincodes
• ✅ Order Tracking – Real-time updates via SMS and email
• ✅ Safe Packaging – Your products reach you in perfect condition

Delivery Areas

We currently deliver to all major cities and most towns across India. Our courier network covers 19,000+ pincodes.

✅ Fast Delivery Cities (2-3 Days):

• Metro cities: Delhi, Mumbai, Bangalore, Chennai, Kolkata, Hyderabad
• Major cities: Pune, Ahmedabad, Jaipur, Lucknow, Chandigarh, Indore
• Tier 1 cities with direct courier routes

✅ Standard Delivery (3-5 Days):

• Tier 2 cities across all states
• State capitals and major district headquarters
• Towns with courier branch offices

⚠️ Extended Delivery (5-7 Days):

• Remote towns and villages
• Hilly regions and northeastern states
• Jammu & Kashmir, Leh-Ladakh
• Andaman & Nicobar Islands, Lakshadweep

❌ Non-Serviceable Areas:

• Areas with no courier network coverage
• Restricted military zones
• Some remote border areas

💡 Tip: Enter your pincode at checkout to confirm delivery availability and estimated date.

Shipping Charges

Free Shipping:

Shipping charges are calculated automatically at checkout based on your cart value.

COD Charges:

Good news! We don’t charge any extra for Cash on Delivery (COD) on orders above ₹499. For orders below ₹499, a small COD convenience fee of ₹30 may apply.

Delivery Timeline

Order Processing:

After you place an order, here’s what happens:

1. Order Received – Immediate email/SMS confirmation
2. Order Verification – 2-24 hours (may include verification call for first-time customers)
3. Order Processing – Product picked, checked, and packed (1-2 days)
4. Order Dispatched – Handed over to courier partner
5. In Transit – Shipped to your city (1-4 days depending on location)
6. Out for Delivery – Courier delivers to your address
7. Delivered – Pay cash and enjoy your order!

Total Delivery Time:

• Metro Cities: 2-3 working days
• Tier 1 Cities: 3-4 working days
• Tier 2/3 Cities: 4-6 working days
• Remote Areas: 5-7 working days

Note: Working days exclude Sundays and public holidays. Delivery times may vary during peak seasons, festivals, or due to unforeseen circumstances.

Order Verification Process

To prevent fraud and ensure smooth delivery, our team may call to verify your order, especially:

• First-time customers
• High-value orders (above ₹2,000)
• Orders with incomplete address
• Orders from new pincodes

What We Verify:

• Order confirmation (product, quantity, price)
• Delivery address accuracy
• Contact number working
• Preferred delivery time

Important: If we can’t reach you within 48 hours of order placement, the order may be automatically cancelled. Please ensure the phone number provided is active.

Courier Partners

We work with India’s most reliable courier services to ensure safe and timely delivery:

• 🚚 Delhivery – India’s largest courier network
• 📦 ShipRocket Partners – Multiple reliable courier options
• ⚡ Xpressbees – Fast delivery in major cities
• 🏍️ Shadowfax – Same-day/next-day in metros
• 🚛 DTDC – Extensive network for tier 2/3 cities
• ✉️ India Post – For remote locations

The best courier service is automatically selected based on your pincode and product availability.

Order Tracking

Track your order every step of the way:

Tracking Updates:

• 📧 Email updates at every stage
• 📱 SMS notifications with tracking link
• 💬 WhatsApp updates (optional)
• 🌐 Website tracking – My Account section

How to Track:

1. Check your email for tracking link
2. Or visit our Track Order page
3. Enter your order number and registered phone
4. Get real-time status updates
5. Contact us on WhatsApp if you need help

Tracking Statuses Explained:

• Order Placed – We’ve received your order
• Verified – Order confirmed after verification
• Processing – Preparing your package
• Shipped – Handed over to courier
• In Transit – On the way to your city
• Out for Delivery – Will reach today
• Delivered – Successfully delivered
• Failed Attempt – Couldn’t deliver, will retry

Delivery Attempts

Our courier partners make up to 3 delivery attempts:

1. First Attempt: Standard delivery to your address
2. Second Attempt: Next working day if first attempt fails
3. Third Attempt: Final attempt within 2-3 days

If all attempts fail, the package returns to us, and we’ll contact you to:

• Reschedule delivery (if possible)
• Update delivery address
• Cancel the order with refund (if applicable)

Delivery Tips

To ensure smooth delivery:

Provide Complete Address:

• Full name (as per ID)
• House/flat number
• Building/society name
• Street and landmark
• City, state, and pincode
• Active phone number
• Alternate phone number (optional)

Stay Reachable:

• Keep your phone active during delivery days
• Answer verification calls promptly
• Provide alternate contact person if needed
• Be available at the delivery address

Delivery Time Preferences:

Most couriers deliver between 10 AM and 7 PM. You can mention preferred delivery time during checkout or via WhatsApp. However, time preferences aren’t guaranteed.

Safe Packaging

We take pride in our packaging:

• 📦 Sturdy boxes to prevent damage
• 🎁 Bubble wrap for fragile items
• 🔒 Sealed packaging to prevent tampering
• 🌱 Eco-friendly materials wherever possible
• 💄 Special handling for cosmetics
• 👗 Garment bags for clothing items

Receiving Your Order

When the Delivery Arrives:

1. Verify the package – Check if it’s from Shop X
2. Check the condition – Look for visible damage or tampering
3. Count the items – Match with your order details
4. Pay the amount – Exact change appreciated
5. Get a receipt – Ask the delivery person for receipt
6. Unbox carefully – Keep packaging for returns (if needed)

What to Do if Package is Damaged:

If you receive a damaged package:

• ✅ Take photos before opening
• ✅ Note the damage with the delivery person
• ✅ Accept the delivery (you can still return it)
• ✅ Contact us within 48 hours
• ✅ We’ll arrange replacement or refund

Cash on Delivery (COD) Details

Paying with COD is simple:

How COD Works:

1. Place order with COD as payment method
2. Order is processed and dispatched
3. Delivery person brings the package
4. Inspect the package
5. Pay the exact amount in cash
6. Collect the receipt

Payment Amount:

• Pay only the total amount shown in your order confirmation
• No hidden charges or extra fees
• Exact change is appreciated (helps delivery personnel)
• GST and all applicable taxes are included in the displayed price

Important COD Rules:

• ⚠️ COD limit: Maximum ₹10,000 per order
• ⚠️ Verification required for orders above ₹2,000
• ⚠️ Accurate amount must be paid (delivery partner cannot return change beyond ₹100)
• ⚠️ Refusal policy: Repeated COD refusals may block future orders

Shipping During Festivals/Sale Seasons

During peak seasons (Diwali, New Year, Republic Day sale, etc.), delivery times may be extended by 1-3 days due to:

• Higher order volume
• Courier network congestion
• Holiday closures

We’ll keep you updated via email/SMS during such periods. Please plan your orders accordingly for gift-giving occasions.

International Shipping

Currently, Shop X ships only within India. We’re working on expanding to international markets in the future. Subscribe to our newsletter to be notified when we launch international shipping.

Lost or Missing Packages

In the rare case of a lost package:

1. Tracking hasn’t updated for 7+ days — Contact us
2. Package shows “Delivered” but you didn’t receive it — Report within 24 hours
3. We’ll investigate with the courier partner
4. If confirmed lost, we’ll arrange replacement or full refund

Multiple Item Orders

If your order has multiple items:

• All items may ship together in one package
• Sometimes items ship separately from different warehouses
• You’ll receive tracking for each shipment
• Delivery dates may vary for different items

Special Delivery Options

Gift Delivery:

Want to send a product as a gift? Let us know!

• Add gift note during checkout
• Hide pricing on the package
• Free gift wrapping (for orders above ₹999)

Express Delivery:

Express delivery (24-48 hours) is available in select metro cities for an additional fee. Contact us to check availability for your area.

Shipping for Exchanges/Returns

• Return pickup is FREE for damaged/wrong products
• Return pickup for change of mind: Shipping fee may apply
• Exchange shipping: First exchange is free
• See our Return Policy for details

Frequently Asked Questions

Do you ship to my city?

We deliver to most cities across India. Enter your pincode during checkout to confirm availability.

Can I change my delivery address after placing an order?

Yes, if the order hasn’t been dispatched. Contact us immediately via WhatsApp or email with your new address.

What if I’m not home during delivery?

The courier will attempt delivery up to 3 times. You can also ask a family member or neighbor to receive it with payment.

Do you deliver on weekends?

Most couriers deliver on Saturdays. Sunday deliveries depend on courier partner and location.

Can I pay via UPI or cards on delivery?

Currently, we accept only cash on delivery. Digital payment options on delivery are coming soon.

How do I get a delivery receipt?

Request the delivery person for a receipt. Also, you’ll receive delivery confirmation via SMS and email.

What if delivery is delayed?

Check tracking for updates. If delayed beyond 7 days of dispatch, contact our support team for assistance.

Need Shipping Help?

We’re here to make your delivery experience smooth:

📧 Email: support@bmwvin-decoder.com

💬 WhatsApp: For instant shipping queries

⏰ Support Hours: Mon-Sat, 10 AM – 7 PM IST

🌐 Track Order: https://shopx.biographyinfo.in/

Thank you for shopping with Shop X. We’re committed to delivering happiness to your doorstep — every single time!

— The Shop X Team